FAQs

We have tried answering all the questions you might have regarding our zero plastic and environmentally safe products.

zinc oxide 227 mg/g   

isostearic acid 

medium chain triglycerides   

polyglyceryl-3 polyricinoleate

coco-caprylate

dimeticone 350

glyceryl monooleate

white beeswax

polyethylene

purified water

1,3-butylene glycol

xanthan gum

glycerol

PEG-30 dipolyhydroxystearate

octyl palmitate

sodium chloride

disodium edetate

phenoxyethanol

ethylhexylglycerin

urea

styrene/acrylates copolymer

tartrazine aluminium lake

brilliant blue FCF aluminium lake

pigment red 57 aluminium lake

carbon black

titanium dioxide

prussian blue

powdered cellulose

Sunscreens with a sun protection factor (SPF) of 4 and above are listed on the Australian Register of the Therapeutic Goods Administration. Products can only be listed on the register if they comply with the Australian/New Zealand Standard for sunscreen products (AS/NZS 2604:2012). The highest SPF for sunscreen available in Australia is SPF50+. The SPF number is only a guide. In laboratory conditions, when used as directed, SPF30 sunscreen filters 96.7% of UV radiation and SPF50 filters 98%. Both provide excellent protection if they are applied properly.

Apart from its physical appearance the bio glitter has different physical properties and is made from different raw materials than glitter. Bio glitter uses natural and plant based materials rather than plastic. It is scientifically proven through ISO14851/2 freshwater testing to quickly biodegrade into harmless substances in the natural environment. Bio glitter is designed to biodegrade quickly and safely in natural water environments.

 

The bio glitter used in SunDust cosmetics has been lab-tested and certified TÜV OK biodegradable WATER. The certification uses as a simple and clear means of communicating this fact to our customers. OK biodegradable WATER certification cuts through the confusion regarding biodegradable glitter. The ISO 14851/2 tests at the heart of this certification are also specified by ECHA (European Chemicals Agency) determining if material is considered a microplastic

Bio glitter does not dissolve in water by itself, it needs bacteria and microorganisms to degrade in the water environment. Once in the water microbes will eat away at the bio glitter, turning it into carbon dioxide, water and biomass. In a microbe-free environment, the bio glitter is completely inert.

No microbes = No micro-degradation

Many Australians apply too little sunscreen and forget to reapply. Sunscreen should be reapplied every two hours if you are spending time outdoors. As sunscreen can be easily wiped off, lost through perspiration you should also reapply after swimming, sweating, or towel drying. Sundust bio glitter sunscreen makes this easy. When the glitter wears off, you know it is time to reapply! We have found that the bio glitter will also encourage children to reapply, because they love to sparkle in the sun!

There are different types of UV radiation. UVA radiation penetrates deep into the skin, affecting the living skin cells that lie under the skin’s surface. UVA causes long-term damage like wrinkles, blotchiness, sagging, and roughening, and also contributes to skin cancer. UVB radiation penetrates the top layer of skin and is the main cause of skin damage and skin cancer. Broad-spectrum sunscreen filters both UVA and UVB radiation.

There is clear evidence that regular use of sunscreens helps prevent skin cancer. Long-term studies of sunscreen use in Australia have found no harmful effects of regular use. There have been questions raised about the safety of sunscreens that contain nanoparticles. The available evidence suggests that nanoparticles used in sunscreens do not pose a risk to health.

Sunscreen should not be used as the only line of defence against UV. When the UV Index is 3 or above, be sure to protect yourself in five ways by:

slipping on sun-protective clothing
slopping on SPF50 or broad-spectrum water-resistant sunscreen
slapping on a broad brim hat
seeking shade when possible, and
sliding on sunglasses.

Australian Shipping

    • For orders of $50 and over, shipping is free.
    • For orders under $50, there is a flat shipping rate of $8.50.
    • Express shipping is available for a flat rate of $10.

    • Orders placed before 11am on a business day will be sent the same day.
    • Orders placed after 11am will be packed and sent the following business day.

    • We use Sendal or Australia Post and you can check postage delivery times using the post code 6058 here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
    • Please contact Sparkle@SunDust.com.au for any further questions and if you have special order needs.

    • A $10 redelivery fee will apply for the following reasons:
      • Entering an incorrect address at checkout, causing your order to be sent back to us.
      • Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

 

International Shipping

    • Due to COVID-19 we have had to update our shipping options. We now offer both standard (tracked but not insured) and express services (tracked and insured).

    • We currently ship to United Kingdom, Europe,  New Zealand, Canada, Malaysia, Hong Kong, Philippines, Indonesia, Singapore and Thailand.

    • Standard Service – Ships via AusPost and your country’s local mail carrier (i.e. Singpost, Canada Post etc.) For example, if you live in Singapore, the package will ship out with AusPost, then be handed over to Singpost for delivery.
      Please note that due to COVID-19 this service is likely to incur delays and lost packages. SunDust is not liable for any delays and the customer will be required to pay redelivery fees due to lost packages.
      Please note that once your order leaves Australia, we recommend switching to your country’s local mail carriers website for tracking updates using the same tracking number.
    • Express Service – Ships via Fedex end to end. This service has remained reliable throughout the COVID-19 pandemic. In the unlikely event of a lost package SunDust will cover any redelivery fees.

 

Standard – AusPost – Tracked, NOT Insured

Express – FedEx – Tracked and Insured 

New Zealand 

$16 – 5+ business days 

$43 – 3+ business days

Canada

$21 – 9+ business days

$50– 4+ business days

Singapore

$19 – 6+ business days

$32– 4+ business days

Malaysia

$19 – 8+ business days

$32– 4+ business days

Hong Kong

$19 – 7+ business days

$32– 4+ business days

Philippines

$20 – 16+ business days

$32– 4+ business days

Indonesia

$19 – 9+ business days

$32– 4+ business days

Thailand 

$19 – 8+ business days

$32– 4+ business days

    • International Postal charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying as a gift for someone else.

    • Please contact Sparkle@SunDust.com.au for any further questions and if you have special order needs.

  

Returns

We want you to have the best time using (and recommending ) our products, but if for any reason this isn’t the case please get in touch with us at Sparkle@SunDust.com.au

    • If your SunDust items are damaged or faulty on arrival, please send a pic of the product to Sparkle@SunDust.com.au within 10 of days receiving the goods and quote your order number and we will replace your product.
    • If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. The exception to this is any of our merch or accessories
      • Include your order number inside the box, and the reason for your return so we can track your order and payment method
      • Email us at Sparkle@Sundust.com.au to let us know you have sent the product back and why quoting your order number
    • SunDust will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel
  • Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Want to know more regarding our products and areas where we ship the products? Feel free to Contact us

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